Terms of Service

1. Acceptance of Terms

Welcome to Baseline Skills ("Platform," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Baseline Skills website, mobile applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Eligibility

To use our Services, you must:

• Be at least 13 years of age
• Have the legal capacity to enter into a binding contract
• Not be barred from receiving services under applicable law
• Provide accurate and complete registration information

If you are under 18 years of age, you may only use our Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. User Accounts

To access certain features of our Services, you must create an account. You agree to:

1. Accurate Information: Provide accurate, current, and complete information during registration
2. Account Security: Maintain the confidentiality of your account credentials
3. Account Responsibility: Accept responsibility for all activities that occur under your account
4. Prompt Updates: Promptly update your account information if it changes
5. Unauthorized Access: Notify us immediately of any unauthorized use of your account

4. Course Purchases & Access

4.1 Course Enrollment

Courses are available for purchase through our platform. Upon successful payment:

• You will receive immediate access to the purchased course materials
• Access is granted for the duration specified at the time of purchase
• Some courses may have time-limited access or subscription models

4.2 Access Rights

Your course access is:

• Personal: For your individual, non-commercial use only
• Non-transferable: Cannot be transferred, sold, or shared with others
• Non-exclusive: We may offer the same course to other users
• Revocable: Subject to compliance with these Terms

4.3 Course Updates

We may update course content periodically. You will have access to updated versions of courses you've purchased, unless otherwise specified.

5. Payments

5.1 Pricing

All prices are displayed in your local currency (if available) and are subject to change without notice. The price charged at the time of purchase is the final price.

5.2 Payment Methods

We accept various payment methods, including credit/debit cards and digital wallets. All payments are processed securely through third-party payment processors.

5.3 Payment Security

We do not store your complete payment card information. All payment data is handled by PCI-DSS compliant payment processors.

5.4 Taxes

You are responsible for any applicable taxes, duties, or other governmental charges associated with your purchases.

6. Refund Policy

Our refund policy is as follows:

1. Digital Products: Due to the nature of digital content, course purchases are generally non-refundable once access has been granted
2. Technical Issues: If you experience technical issues preventing course access, contact support within 7 days of purchase
3. Duplicate Purchases: Accidental duplicate purchases may be refunded upon verification
4. Subscription Cancellations: You may cancel subscriptions at any time, but refunds for unused periods are not provided

7. Intellectual Property

7.1 Our Content

All content on the Baseline Skills platform, including but not limited to:

• Course videos, lectures, and presentations
• Text materials, exercises, and assessments
• Graphics, logos, and interface design
• Software, code, and platform functionality

is the intellectual property of Baseline Skills or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 License to You

Upon purchase, we grant you a limited, non-exclusive, non-transferable license to:

• Access and view course content for personal, non-commercial purposes
• Download course materials where explicitly permitted
• Use provided software tools as intended

7.3 Restrictions

You may not:

• Copy, redistribute, publish, or sell any course content
• Modify, adapt, or create derivative works from our content
• Remove any copyright or proprietary notices
• Record, stream, or broadcast course sessions
• Use content for commercial training or resale purposes

8. User Conduct

You agree to use our Services responsibly and respectfully. This includes:

• Respecting other users and instructors
• Not engaging in harassment, hate speech, or discriminatory behavior
• Not posting inappropriate or offensive content
• Not spamming or flooding discussion forums
• Not impersonating others or providing false information

9. Prohibited Activities

You may not use our Services to:

1. Violate any applicable laws or regulations
2. Infringe upon intellectual property rights
3. Distribute malware, viruses, or harmful code
4. Attempt to gain unauthorized access to our systems
5. Interfere with the proper functioning of our platform
6. Use automated systems to access our Services (bots, scrapers, etc.)
7. Share login credentials or allow others to use your account
8. Circumvent payment systems or access controls

10. Account Termination

10.1 By You

You may terminate your account at any time by contacting our support team or using account deletion features.

10.2 By Us

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our policies
• We suspect fraudulent or abusive activity
• Required by law or legal process
• For operational or security reasons

Upon termination, your right to access and use our Services will immediately cease. We are not liable for any loss of data or content resulting from account termination.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• COURSE OUTCOMES OR JOB GUARANTEES

We do not warrant that our Services will be uninterrupted, secure, or error-free, or that any defects will be corrected.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASELINE SKILLS SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SERVICES

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO BASELINE SKILLS IN THE LAST 12 MONTHS.

13. Indemnification

You agree to indemnify, defend, and hold harmless Baseline Skills and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your conduct in connection with our Services

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of these Terms
• We may notify you via email or platform notification for significant changes
• Your continued use of our Services after changes constitutes acceptance

You are responsible for periodically reviewing these Terms to stay informed of updates.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts located in Mohali, Punjab, India.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

For customer support or technical issues, please contact support@baselineskills.com.